Mersive Release Notes

Room and device usage data is now collected end-to-end and surfaced in the admin portal under the new Analytics tab.

The Device Utilization chart lets you select metrics and visualize how your fleet is being used over time—giving IT and facilities teams the data they need to make informed decisions about room resources.

Guest users connecting and sharing via the web app can now be assigned optional fun, auto-generated usernames. This makes it easier to identify participants in a session without requiring them to enter a name manually.

Several issues affecting device onboarding and license management have been resolved:

A regression that disabled HDMI-In on Pro devices has been resolved—HDMI-In now works correctly on all Pros in the field. Mini devices no longer display an HDMI-In idle-screen option that the hardware does not support, and the portal description for HDMI-In Persistent mode now updates correctly when switching between modes.

Share sessions that silently dropped after 1–6 hours of continuous use are now stable. Users in extended sessions—such as all-day workshops or persistent room displays—will no longer experience unexpected disconnections.

Shared content from client devices was, in some cases, appearing zoomed in or cropped on the room display. This rendering issue has been corrected, and the shared screens now display at the correct scale.

Over-the-air updates from older firmware versions to the current were failing for some sites, leaving devices stuck on an outdated release. The upgrade path has been corrected, and affected devices can now update successfully.

Admins can now update settings across multiple devices simultaneously within the Portal App. This includes changes to SSIDs, passwords, time zones, and more. Also enables bulk actions like firmware updates and user disconnection—ideal for large-scale device management.

Admins can onboard Gen4 devices in bulk through CSV file uploads, mapping serial numbers to organizations and configurations without needing to physically access the devices.

Organizations can now assign Pod and Mini plans to users in bulk using email addresses. This streamlines license administration across teams.

Idle screens now support API-driven content like room status and meetings. Admins can configure endpoints and fallback messages for contextual. real-time displays.

Digital signage now supports continuous looping of YouTube playlists with automatic restarts, smooth transitions, and built-in error handling.

All Phase I APIs are now documented via Swagger, giving developers an interactive, centralized tool for testing and integration.

IT teams can remotely reboot Pod and Mini devices using secure API commands which eliminates the need for physical access for rebooting processes.

Remote API controls allow devices to enter low-power sleep mode and wake on command. A useful feature for energy management across deployments.

A new API endpoint returns real-time metadata including device name, screen key, connected users, and custom instruction state.

Admins can retrieve device configuration, system health, and diagnostics remotely, supporting proactive monitoring and troubleshooting.

Calendar credentials, services, and visibility settings can now be configured per device within the Portal App for improved admin control. Supports Office 365 and Google Calendar integrations.

Idle displays now show up to three upcoming meetings, complete with organizer names, times, and status color coding.

Gen4 Pods can now dynamically show or hide the screen key based on real-time booking data via 3rd-party calendar integration.

The onboarding process now supports WPA2-Enterprise configurations including EAP-TLS and PEAP protocols, along with proxy settings.

Gen4 Pods support RS232-based occupancy sensors for real-time room availability tracking and health metrics via local API.

A new unified "Connect to Room" experience with

Enhancements to error handling now ensure fallback idle screens display if signage content is unavailable or the URL fails to load.

Improved logic prevents duplicate plan assignments and ensures users receive the correct entitlements based on org configuration.

Resolved intermittent syncing issues for room calendar overlays, ensuring minute-by-minute meeting updates appear correctly on screen.

Improved stability and error messages for all newly added API endpoints, including /info, /displayinfo, and reboot functions.

YouTube playlists may experience initial buffering delays on networks with restricted bandwidth or proxy rules. We recommend whitelisting YouTube domains for optimal performance.

In certain RS232 configurations, motion state polling may experience up to 10 seconds of delay. A patch to optimize polling frequency is in development.

After updating room calendar credentials, a manual re-authentication may be required on devices for changes to take effect. An automatic token refresh solution is in development.

While using the web app (app.mersive.com) and connected to a Mersive display, you can disconnect other users from that display. This is useful in case a user leaves but forgot to disconnect from the display. It is also useful to moderate content, meaning you can disconnect any user sharing inappropriate content.

Click here for details.

If the digital signage feed is down (for example, your digital signage URL is showing a 404 error), notifications will appear in various places. The Idle Screen will show a non-intrusive message at the bottom of the display. The admin portal will show an error icon on the digital signage info in the Background column and on the Device Settings page. Behind the scenes, the Mersive software will retry the digital signage feed connection every 10 seconds. In the meantime, the display will show the Idle Screen and users can still connect and share to the display.

Click here for details.

We do not allow inappropriate language to be entered in our apps, including user names when they connect to a display, display names, organization names, and so on. However, we realized that our content restriction did not allow some names to be entered. We updated our restricted content list to allow for names to be entered fully.

If a display loses network connectivity during certain points in the onboarding process, you will need to start over. With this release, if a network disconnect occurs during onboarding you will see a connection error on the display explaining what has happened. The system will return to the last saved point of the onboarding process, and you will need to start from that point to complete the onboarding.

The option to login to the admin portal using Google username and password has been removed. This change was designed to strengthen portal security and comply with corporate network security policies that do not include Google Authentication on their allow list. Because of this change, users who previously logged in with their Google credentials will now have to create a Mersive account.

Click here for details.

Two status messages have been added to the Devices screen in the admin portal: In Use and Sharing.

Click here for details.

After being logged into the admin portal for too long with no activity, you are returned to the Login screen. Previously when an inactivity timeout occurred, two identical popup messages would appear explaining what just happened. With this release, we have removed the second message because we feel that telling you once is enough.

Ethernet and Wi-Fi network connection settings can be entered for a Pod or Mini in the admin portal. The new Networking tab on the Device Settings page contains fields for setting up the connection type, authentication, and certificates. Please note that this does not apply to Smart, because it operates over the smart TV or streaming device's network connection.

This release introduces digital signage to the Mersive world. Digital signage, well known to the Solstice community, has an exciting new look for Mersive: seamless video or image playback with no interface elements visible. An idle device can now become a dynamic and fully customizable billboard incorporating company branding, welcome messages, advertisements, wayfinding, and the list goes on. Better still, we support YouTube video URLs, Google Slides URLs, and HTML URLs, so you probably already have content that's good to go. Frankly, we're excited to see the ideas you come up with on how to put seamless digital signage to work for you!

Click here for details.

We've added a new message area to the Idle screen called Custom Instructions. You can use this feature to put a custom message on a display's Idle screen. This feature is particularly useful when the user and the device are on separate networks and one network is isolated, which prevents peer-to-peer connections. With custom instructions, you can guide users to connect to the appropriate network before attempting to connect to the display.

Click here for details.

There are several text elements on the Idle screen (display name, screen key, messaging, and clock) that could obstruct the view of your digital signage or background images. With this release, you have the option of hiding one or more of the Idle screen elements. Keep in mind that although the display name is not currently essential for user connections, it will become important once AirPlay, Miracast, and Google Cast are supported.

Click here for details.

To make life a little easier for admins managing both Mersive and Solstice devices, we've added a Solstice Cloud button to the admin portal on the bottom left side. This allows you to switch quickly between admin portals for seamless fleet management.

In the admin portal, clicking on the organization name in the top left corner of the screen opens a dropdown list. Users will now see all of their organizations listed, and can switch directly into another organization’s page at any point after they log into that organization during their session.

When connected to a display through the web app, you see an "are you sure?" confirmation popup when you attempt to disconnect. With this release, you will only see this confirmation popup if you actively sharing at the time.

Previously, if you were entering a screen key and had to navigate away from that screen, you would have to start over because the app would forget what you had entered. With this release, the app will remember the partial screen key so you only have to finish entering the rest of the key when you navigate back to that screen. This includes both the web app and the admin portal.

When creating or resetting a password, you have to enter it twice identically. Previously, when the passwords didn't match, the error message was hard to see. With this release the "passwords do not match" message appears just above the password instructions, where it is more noticeable.

In this release, Device IDs have been added in the admin portal. These IDs will help identify smart TVs. The goal is to make it easier to identify Smart devices with similar names for administrative purposes or when calling into Mersive Support.

Previously, if the text size setting in your browser was greater than 100%, the edges of the text would be cut off in the web app and admin portal. With this release, the text should display properly regardless of the browser text size setting.

Sorting the Devices list by status was not working correctly in the admin portal. With this release, you should be able to sort devices by status properly.

User avatars were missing from the admin portal. They have been found and returned to their rightful place.