Monitor Your Deployment
The Monitor section of Solstice Cloud provides tools for monitoring your organization's Solstice deployment and alerting you to technical issues so they can be resolved before impacting meeting productivity. You may also monitor the subscription status of any Solstice Pods managed in Solstice Cloud for your organization and begin a streamlined subscription renewal process.
The following pages are available under Monitor in the left navigation bar of Solstice Cloud:
Availability provides a list of all Solstice Pods in your deployment with monitoring tools such as connectivity status and graphs to identify Pods that are offline or experiencing uptime issues. Uptime/downtime details are available for each Pod with an active Solstice Subscription. Solstice Element Pods and other Pods outside of subscription will appear in the list with limited details.
Deployment allows you to quickly see which Pods in your deployment need software updates or are outside of Solstice Subscriptions. From there, quickly start a streamlined subscription renewal process by generating a subscription renewal request.
Alerts allow you to passively monitor your deployment by enabling email alerts triggered by Solstice display events such as reboots or periods of unreachability. A log of past alert events is also available for review at any time. Solstice Elements Pods will not be included in alerts.
Data Availability for Pods with Lapsed Subscriptions
Solstice Pods with lapsed subscriptions are marked with a 
icon in most monitoring, analytics, and management tables. Full Solstice Cloud functionality is included for Pods with current Solstice Subscriptions. If a Pod's subscription lapses, it remains in Solstice Cloud but won't have access to advanced analytics and real-time monitoring data about Solstice Pod usage, future Solstice releases, or Mersive's customer support. A subscription renewal request can be generated from the 'Learn More' link in the hover tooltip for this icon. See the Renew Your Solstice Subscriptions directions for details.
How To
To view the status of your Solstice Pods at a glance, including whether they are available or unavailable:
In the left navigation bar of Solstice Cloud, go to either Monitor >Availability or Monitor >Deployment.
In the table that appears after the graphs, the Status column (furthest to the left) shows the status of each Pod managed in Solstice Cloud: online, offline, or outside of a subscription.
Click the Status column header row to sort Pods together by status. The red dot
indicates the display is offline.In Monitor >Deployment, you can mouse over a status icon to see more details about the status of that Pod.
Solstice Cloud allows you to configure automated email alerts if certain events occur, such as a Pod going offline. These alerts can be set to match the needs of your deployment and allow you to quickly detect and resolve issues.
You can set up email alerts to go to certain email addresses by assigning specific Pods to a category and then configuring email alerts for that category. For example, you could assign all the Pods at your Seattle headquarters to a category option for that location. Then you could configure an email alert to be sent to your Seattle-based IT administrator if there are technical issues with any of those Pods.
In the left sidebar menu of Solstice Cloud, go to Monitor > Alerts.
Under Alert Settings, toggle the email alerts to receive to enabled. The toggle switch and filter options turn blue when the alert is enabled.
To receive email alerts only for certain displays in your Solstice Cloud deployment:
Click filter
next to the corresponding email alert. The categories that Pod alerts may be filtered by appears as menus.Select options in each category to define which Pods to receive alerts for. Selected options appear below the menus.
To remove an individual selected filter option, click the
icon next to the option. Use remove all to clear all the previously selected filters.
Many details about Solstice Pods in your deployment managed in Solstice Cloud can be viewed on the Monitor > Deployment page, including hardware and software versions and subscription status. Use the Manage Columns feature to choose which details you want to see in the Deployment table:
In Monitor > Deployment, scroll down to the Deployment table that appears below the graphs.
Click Manage Columns in the upper right corner of the table. An area below the table title bar appears, displaying a checkbox for each available data option that can be displayed for your Solstice deployment.
Solstice Pod deployment details that can be viewed in the Deployment table include:
Solstice Subscription status and details – Pods without an active Solstice Subscription will show a triangle icon in the Status column. The
icon indicates a Pod's Solstice Subscription has lapsed. The subscription end date for the Pod appears in the Subscription column, and the type of Solstice license under License. A circle graph overview of Pod subscription statuses also appears above the table.Click the sort
icon at the top of the Status column to show Pods with the same subscription status grouped together.Pod Hardware and software Version – the Hardware column lists the generation of a Solstice Pod, and the Version column displays the precise version of Solstice software running on that Pod. The On Latest Version graph above the table shows how many Pods are upgraded to the most recently released version versus those that can be upgraded.
A Pod's ID may be needed for troubleshooting and subscription renewals.
View a Pod's IP and MAC addresses on attached Wi-Fi and Ethernet networks.
See whether SDS (Solstice Discovery Service) is enabled and SDS Host 1 and SDS Host 2 settings for a Pod.
Import Date and Deploy Date columns show the date a Pod was imported into Solstice Cloud and deployed.
Search Tags appear as Tag columns, and a Tag Count can also be shown.
Use the icon in the Delete column (furthest to the right) to remove a Pod from Solstice Cloud management.
Solstice Pods can also be deleted from the Pod Actions menu available from Manage > Pods.
Select the data options you want to appear as columns in the Deployment table. Changes immediately appear in the table below.
When the desired details appear in the Pods table, click Manage Columns again to hide the checkboxes.
Click the
button in the upper left. The Filter by Category pane opens over the right side of the page.Click the
icon for each category to reveal the available category options.Select the options you want to filter for in each category.
Click the
icon to view the table with the selected filters applied.Selected filters appear in blue lozenges to the right of the Filter button at the top of the page. To remove a previously set filter, click the
icon for the filter you want to remove from the displayed data.
Note
The Filter by Category section lists all the categories that have been defined in Solstice Cloud. Clicking on any of the categories displays all the defined options for that category and indicates how many displays have that option set. When you select one or more options under that category, the table shows all Pods that belong to ANY of the selected options.
However, when you make selections in a second category, the table only lists Pods that belong to either option selected in the first category AND either option selected in the second category.
In both the Monitor > Deployment and Monitor > Availability tables (accessible from the left sidebar menu of Solstice Cloud), the Solstice Pods details displayed in the data table can be exported.
Scroll down to the Pods details table that appears below the graphs.
When the table displays all the Pods and associated columns data you want see in your preferred sort order, click Export to CSV. For example, to show all the data for all the Pods being managed by Solstice Cloud:
Near the Filter button at the top of the page, remove all previously set filters by clicking the
icon to remove all blue category and search filters.Or clear the search filter in the table by clicking the
icon in the Search box.Click Manage Columns, and select all the check-boxes.
At the bottom of the table, click Export to CSV. (Data in many Monitor > Deployment table columns will not be exported to the CSV file for Pods with lapsed subscriptions. Click the 'Learn More' link from the
icon hover tooltip to generate a subscription renewal request.)
Your browser downloads the CSV file to its default downloads location or prompts you to choose a location for it, depending on your personal browser settings.