Manage Users and Roles in Solstice Cloud
Solstice Cloud provides the ability to invite users to your Solstice Cloud organization and manage their level of access. Administrators can configure authentication with Okta or Microsoft Azure AD as an SSO identity provider. The How To section below details how to configure users to authenticate with and without SSO. See Configure Single Sign-On for how to configure your Solstice Cloud organization to connect with an SSO identity provider.
Each user account is assigned a role that determines the level of access and permissions that user has. Users may only add or edit user accounts that are at or below the access level of their own accounts. The following roles and permissions are available to assign to users in your organization:
Admin: Can perform all tasks and manage all Pods within the associated Solstice Cloud organization. This level is best reserved for users that administrate an entire Solstice deployment.
Room Discovery Guest: Discovery-only account that can log in on the Solstice Web app (share.mersive.com) for a list of Solstice Pods to share content to in the associated Solstice Cloud organization.
Viewer: Can monitor the Solstice deployment and view analytics but cannot add, delete, or make changes to Pods in the deployment. A viewer's access can be restricted to certain groups of Pods.
Active Learning Designer: Can use the Solstice Active Learning app to virtually design and set up video routing spaces. Designers can also facilitate routing sessions. Note: Active Learning applications do not support SSO, so ensure that accounts created for Active Learning do not utilize SSO Only. See note below for details.
Active Learning Facilitator: Can use the Active Learning app to conduct video routing sessions. Note: Active Learning applications do not support SSO, so ensure that accounts created for Active Learning do not utilize SSO Only. See note below for details.
How To
Log in to Solstice Cloud with an Admin account.
In the left navbar, go to Manage > Organization > Users.
In the Edit column of the Current Solstice Cloud Users table, click the vertical ellipsis
icon.To change the user's role, click Role, then select the new role to apply to the user account. The role change is automatically saved.
To set a user to always authenticate with single sign-on (SSO), click SSO Only. A green check appears in the SSO Only column of the user table and after SSO Only in the edit menu.
Note
To change a user originally added as SSO Only to authenticate with a password, the SSO Only user account must be removed. Then the user can be re-invited without selecting SSO Only.
Log in to Solstice Cloud with an Admin account.
In the left navbar, go to Manage > Organization > Users.
In the Edit column of the Current Solstice Cloud Users table, click the vertical ellipsis
icon.Click Delete User. A prompt appears to confirm you want to delete the account.
Click Delete. The user account is deleted.
Log in to your Solstice Cloud account.
Click the User
icon in the top-right corner and select Change Password from the menu.
Tip
If you do not see the Change Password option, your account may be set to SSO Only authentication.
Enter your Current Password at the top of the page.
Then enter a New Password that follows the listed password rules.
Retype your new password in Repeat Password.
You may view a password you have entered by clicking the eye
icon next to it. Click Hide to stop showing the entered password.Click Save to apply the new password to your Solstice Cloud account.