Schedule Solstice Pod Updates
Solstice Cloud allows administrators to schedule updates to their Solstice Pods during off hours, target updates based on categories, auto-retry after network interruptions, and email reports confirming completion. You may also choose to start a software update immediately.
After you create and assign Solstice Pods to categories in Solstice Cloud, you can easily identify and select which Pods to batch update. For example, an administrator can schedule Pods at their London office to update at a different date and time than their New York office. Scheduled updates begin according to each Pod's local time.
Solstice Pods must have an active Solstice Subscription to receive software updates. You also may need to add an exception in your firewall to allow https://www.mersive.com so Pods can access Mersive's upgrade server to retrieve the update file.
For updates that are scheduled in advance, you can opt-in to be notified via email when the update is complete. You can edit or delete scheduled updates up until the point that the upgrade process begins. After an update is in progress, it cannot be paused or canceled. If an error occurs with a Pod update, Solstice Cloud flags the update task with a warning. If internet connectivity is interrupted during the update process, Solstice Cloud retryies and resumes the update where it left off.
Learn more about other ways to update your Solstice deployment, such as centrally updating the Mersive Solstice app on Windows, as well as other options for installing Solstice Pod updates.
How To
In the left sidebar menu of the Solstice Cloud portal, go to Manage > Updates.
In the Solstice Software Updates Overview section, go to the Tasks tab.
On this tab, you can view all in progress and scheduled software updates. Scheduled updates can be edited up until the update begins. After an update is in progress, it cannot be paused or canceled.
You can edit or delete a scheduled task up until the point that the update process starts. Currently, you cannot add or remove Pods from a scheduled update. If you need to change which Pods are a part of a scheduled update, delete the scheduled task and reschedule it with the correct Pods.
In the left sidebar menu of the Solstice Cloud portal, go to Manage > Updates.
In the Solstice Software Updates Overview section, go to the Tasks tab.
You can view the Pods being updated in that scheduled task by clicking the down arrow to the right of the task.
Next to the scheduled task, click Edit.
Adjust the date and time for the scheduled update.
Click Save.
To delete the scheduled update, click the Delete
icon, then click Delete in the pop-up that appears. A notification that your task is deleted momentarily appears.
In the left sidebar menu of the Solstice Cloud portal, go to Manage > Updates.
In the Solstice Software Updates Overview section, go to the History tab.
On this tab, you can view the history of completed update tasks. Click on an item row to view the details of the software update.
If an error occurred during the software update, a warning icon
appears next to the completed task. If a Pod’s software update failed, the Pod appears back in the Updates tab as ready to update. You can choose to update that Pod, or reschedule it to update at a later time.
A Solstice Pod can be downgraded to Solstice 5.5.3 or later using the Solstice Cloud management portal.
Warning
Downgrading a Pod may necessitate the manual downgrade of any Mersive Solstice client apps used to connect to it. The app version should match the Pod software version, particularly for use with video conferences.
In the left sidebar menu of Solstice Cloud, go to Manage > Pods.
Click the name of the Pod you want to downgrade to go to its individual Configuration Settings page.
Scroll down to find the Pod Actions menu. Select Downgrade Pod.
Choose which eligible past version of Solstice (v5.5.3 and later) to downgrade to, then click Confirm.
You are taken to Manage > Updates > Tasks, where the update (downgrade) is scheduled to start immediately. View the progress bar to monitor the progress of the update.