Analytics in Solstice Cloud

Solstice Cloud Analytics provides organizations with meaningful data on utilization and collaboration within their Solstice-enabled meeting and learning spaces. With unique data-driven insights – such as busiest meeting rooms and times, space occupancy levels, and more – Solstice Cloud empowers organizations to better understand how their collaboration spaces are being used and optimize them for better productivity. (Analytics may not be available for every account level.)

Insights from Analytics

Here are some insights you can gain from your Solstice Cloud Analytics:

How often are your meeting spaces used?
What are the most popular times for meeting?
How are different meeting spaces used?

Analytics Pages

Solstice Pods regularly collect data on the collaboration spaces where they're deployed. Solstice Cloud gathers this data for all Pods in the organization's account. This information can be viewed and plotted over time using Solstice Cloud’s analytics pages.

Usage: This page provides a graph of Pod usage history for your organization that can display up to two types of usage history data simultaneously. You can select a wide variety of combinations of usage data types to understand how your Solstice deployment is being used. Learn More
Compare: This page shows a graph of Pod usage that allows you to view usage data for specific options within a defined category. You can select to graph usage data for up to eight options within a category together and compare the same usage data for different defined options within a category. Learn More
In-Room Tech: This page displays data about the types of user devices that are connecting to your Pods. For Pods that are being used for video conferencing, this page displays data about the number of in-person meetings as well as the number of meeting with a web conference (shown as "proximate meetings" vs. "hybrid meetings", respectively). Learn More

Collected Data

Pod usage data captures general information around the utilization of your Solstice Pods. Graphs display total numbers for the Pods selected in the table over the time period selected at the top of the page, graphed by hours, days, weeks, or months, based on the menu in the graph's upper right corner. Pods data tables list usage data for the selected time period by individual Pod.

The following Pod usage categories are available:

Total Users shows the number of users who connected to or shared content to Pods.
Meetings shows the number of meetings hosted by Pods. For analytics purposes, a meeting is considered to start when the first user connects to the Pod. Any number of additional users can join the meeting, and the meeting is recorded as ending when the last user disconnects from the Pod (which can be different than when the last user stops sharing content to the Pod). Consequently, it is common for several "analytics meetings" to occur during the course of a single scheduled meeting.
Content Items are summarized on the Usage and Compare pages as a total number of items that users shared to Pods over the selected time period. More details about types of content shared and connection methods used are provided on the In-Room Tech page.
Hours in Use shows the number of hours that users were connected to or sharing content to Pods.
Average Meeting Duration is the calculated average number of meetings that occur in a single day over the selected period of time.
Content Per Meeting shows the calculated average over the selected time period of number of posts shared by users divided by the number of meetings that occurred.

The User Trends Analytics page in Solstice Cloud provides insight into how Solstice end users are engaging with meeting and learning spaces.

User Trends analytics data cards include:

Daily Active Users shows a graph of the number of users who connect to Pods during the selected time period. A summary of the number of unique users connecting to Pods and averages for the time they spent presenting in meetings, number of unique meeting rooms they visited display to the right of the graph.
User Collaboration shows the percentage of users that collaborated in meetings compared with users who were the sole presenter in meetings.
Most Collaborative Spaces shows the location and activity levels of the Pods that are used most for collaboration in your Solstice Cloud organization. Click a Pod's name to view collaboration stats and a collaboration score (based on the number of meetings and collaborators) for that Pod.
User Mobility shows a breakdown of how many different rooms users visited for meetings during the selected time period.
Activity by User Mobility shows how user mobility correlates to their level of meeting engagement.

In-room tech data captures how your team collaborates when they come together in meeting and learning spaces by providing data on the types of devices that are connecting to your organization's Solstice Pods, and the methods that are being used to share content.

In-Room Tech analytics data cards include:

User Device Platform shows the operating systems for the devices users are connecting to the Solstice Pods with.
Solstice Client App Version shows the Solstice user app versions users are connecting to the Solstice Pods with.
User Device Resolution shows the display resolution of devices users are connecting to the Solstice Pods with.
Software Used in Meetings shows applications that users are sharing in Solstice-enabled collaboration sessions. By default, the application data is grouped into categories. However, if you uncheck the Grouped box, data is presented by the specific software application being used. This data may display on multiple pages; click the paging arrows on the right side of the chart to navigate between pages. This data is only collected from users sharing content using the Solstice app.
Proximate vs. Hybrid Meetings plots the number of proximate meetings (where all users are in the same room) vs. hybrid meetings (where some participants are connecting to the meeting through a video conference). A hybrid meeting is recorded when a Solstice Pod has Solstice Conference enabled (Features settings) and a Solstice user shares a video conferencing application to the Solstice display.

Using Categories for More Meaningful Analytics

In the context of analytics, it can be useful to think of Pods as "things" and categories as their "characteristics." For example, a Pod's characteristics might be its physical location, its owner (e.g. corporate, marketing, development), or its function (e.g. testing, signage, development). You can also think of categories as meta-data assigned to the Pod. Well-thought-out categories are essential to effectively group Pods together for comparison or to filter out dissimilar Pods to keep visual noise to a minimum. For a detailed discussion of how to create categories, see Create Categories and Assign Pods.

After your categories are created and assigned to Pods, the categories are available to customize your analytics displays using tools on the analytics pages.

About Solstice Cloud Analytics and Privacy

The data collected by Solstice Cloud Analytics is principally meta-data about meetings that are occurring on the Pods. Information about users is always aggregate information (i.e. the number of users) and never specific to a single user. Solstice Cloud adheres to the following principles and guidelines for collecting and managing data collected:

No personally identifiable information (PII) is collected for Solstice end-users.
Solstice Cloud is European Union General Data Protection Regulation (GDPR) compliant as a Data Controller. Even though Mersive does not collect PII, Mersive treats all the analytic data it collects as if it were PII and complies with GDPR regulations regarding the handling of this data.
Shared content from Solstice meetings never leaves the Solstice Pod.
Room occupancy data is only tracked as an aggregate numerical value. No image or video ever leaves the Solstice Pod.

Next Topic

Solstice Analytics: Usage

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