Network Requirements

All Mersive devices require an internet connection with DNS resolution enabled. Sharing takes place via WebRTC, so user devices do not need to connect to the same local network as the Mersive device, provided the required firewall rules permit access.

User devices connected to isolated guest networks can cause sharing issues, as network isolation prevents peer-to-peer connections. When you determine which network users should connect to for sharing with a Mersive device, include that information in the Custom Instructions for the device(s) so users will see it on the display. 

To accommodate networks of varying sizes and complexity, these instructions include scenarios for implementing on networks ranging from simple to highly complex. Coordinate with your IT administrator or network team to ensure connectivity is available.