Manage Users and Roles in Solstice Cloud

Solstice Cloud provides the ability to invite users to your Solstice Cloud organization and manage their level of access. Administrators can configure authentication with Okta or Microsoft Azure AD as an SSO identity provider. The How To section below details how to configure users to authenticate with and without SSO. See Configure Single Sign-On for how to configure your Solstice Cloud organization to connect with an SSO identity provider.

Each user account is assigned a role that determines the level of access and permissions that user has. Users may only add or edit user accounts that are at or below the access level of their own accounts. The following roles and permissions are available to assign to users in your organization:

  • Admin: Can perform all tasks and manage all Pods within the associated Solstice Cloud organization. This level is best reserved for users that administrate an entire Solstice deployment.
  • Viewer: Can monitor the Solstice deployment and view analytics but cannot add, delete, or make changes to Pods in the deployment. A viewer's access can be restricted to certain groups of Pods.

  • Active Learning Designer: Can use the Solstice Active Learning app to virtually design and set up video routing spaces. Designers can also facilitate routing sessions.

  • Active Learning Facilitator: Can use the Active Learning app to conduct video routing sessions.

How To

  1. Log in to your Solstice Cloud account.
  2. Click the User icon in the top-right corner, then click Users.
  3. In the Invite someone to Solstice Cloud field, enter the email address of the user you would like to invite to access your organization's Solstice Cloud account.
  4. From the Choose Role drop-down, select the role and corresponding permissions you would like to apply to the user. A user's role can be changed at any time.
  5. If your organization has been configured to use single sign-on (SSO), you will have a choice of how to authenticate the new user.
    1. To always authenticate the new user with SSO, select SSO Only.
    2. To allow the new user the option of authenticating with a password, do not select SSO Only.
  6. Click the button to invite or add the new user:
    1. If SSO is not configured for your organization, or if SSO Only is not selected, click Invite User. Solstice Cloud will send an email invite with a link to set up an account to the email address provided.
    2. If SSO Only is selected, click Add User. The user's account will be added to authenticate only with single sign-on.

Note that a user added as SSO Only cannot later be changed to authenticate with a password. The user account must be removed and re-invited without SSO Only selected to enable password authentication.

  1. Log in to your Solstice Cloud account.
  2. Click the User icon in the top-right corner, then click Users.
  3. In the Edit column of the Current Solstice Cloud Users table, click the vertical ellipsis icon.
    1. To change the user's role, click Role, then select the new role you would like to apply to the user account. The role change is automatically saved.
    2. To set a user to always authenticate with single sign-on (SSO), click SSO Only. A green check will appear in the SSO Only column of the user table and after SSO Only in the edit menu.

To change a user originally added as SSO Only to authenticate with a password, the SSO Only user account must be removed. Then the user can be re-invited without selecting SSO Only.

  1. Log in to your Solstice Cloud account.
  2. Click the User icon in the top-right corner, then click Users.
  3. In the Edit column of the Current Solstice Cloud Users table, click the vertical ellipsis icon.
  4. Click Delete User. A prompt appears to confirm you want to delete the account.
  5. Click Delete. The user account is deleted.
  1. Log in to your Solstice Cloud account.
  2. Click the User icon in the top-right corner and select Change Password from the menu.

    If you do not see the Change Password option, your account may be set to SSO Only authentication.

  3. Enter your Current Password at the top of the page.
  4. Then enter a New Password that contains at least 10 characters, one uppercase character, and one number.
  5. Retype your new password in Repeat Password.
  6. You may view a password you have entered by clicking the eye icon next to it. Click Hide to stop showing the entered password.
  7. Click Save to apply the new password to your Solstice Cloud account.