Updating Solstice to the Latest Version

There are several components of the Solstice product suite that should be updated when a new software version is released. This guide for Solstice administrators provides an overview of how each component is updated, as well as step-by-step instructions for the various methods for updating Pods. A current Solstice Subscription is needed to access software updates.

If using the Solstice Dashboard, you must first upgrade your Dashboard before you upgrade your Pods and/or Windows Display Software licenses. To upgrade your Solstice Dashboard, download and install the latest version from our downloads page, where you can also access the latest versions of the Solstice Apps and Solstice Discovery Service (SDS).

Access to Solstice Software Updates

  • Solstice Dashboard - If you have Enterprise Edition Pods and are using the Solstice Dashboard, you must first update your Dashboard before updating your Pods. The latest version of the Dashboard is available on the Mersive Download page.
  • Solstice Pods - There are several ways to update Pods. For more information about the various ways to update your Pods, see the Solstice Pod Update Options section below.
  • Solstice Windows Display Software - To access updates, log in to the Mersive Download Center, download the latest software update onto the Windows host PC, and run the installer.
  • Solstice Discovery Service (SDS) - The latest version of SDS is available on the Mersive Download page.
  • Solstice User Apps - Users will be automatically prompted to update their Solstice Apps to the latest version when they connect to a Solstice display running the latest version. If you centrally manage your apps, or wish to manually install the latest version, you can access the all Solstice apps from the Mersive Download page (for laptop PCs) or from your mobile device’s app store.
  • MSI for silent Solstice App installs - The Solstice Windows App can be installed via either a GUI-based install process or a silent install for all users on a machine. MSI updates can be accessed in the Mersive Download Center. For more information on MSI installation, see Installing the Solstice App with MSI.

Solstice Pod Update Options Summary

The following are the available methods for updating Solstice Pods:

  • Standard Over-The-Air Updates via Kepler - Recommended method for Enterprise Edition Pods. Administrators can choose to schedule over-the-air updates to begin at a later time, or can choose to start the update process immediately. Pods can be scheduled to update in batches, with an option to notify you when the scheduled update is complete. If internet connectivity is interrupted during the update process, Kepler will retry and resume the update where it left off. To use this method, Pods must be added to your Kepler account, have direct internet access, and the Mersive web server (https://www.mersive.com) must be allowed through your firewall. Pods will reach out to the Mersive web server to access software updates. Once Pods are imported into Kepler using the Solstice Dashboard, you can login to the Kepler portal (https://kepler.mersive.com) to update the Pods. For more information, see Schedule Solstice Pod Updates Using Kepler.
  • Standard Over-The-Air (OTA) Updates via Solstice Dashboard – The Pod’s default update method reaches out to the Mersive web server to access updates. To use this method, Pods must have direct internet access and the Mersive web server (https://www.mersive.com) must be allowed through your firewall. This method can be configured via Dashboard or a Pod’s local/web configuration panel.
  • OTA via Web Proxy – This method can be used when Pods have internet access via web proxy. Pods will still receive OTA updates from the Mersive web server, but the Pod must have the proper web proxy settings configured to do so. This method is useful if the network requires Pods to be behind a firewall and can be configured via Dashboard or a Pod’s local/web configuration panel.
  • Local OTA – The Local OTA method can be used when Pods don’t have direct or web proxy-based access to the Mersive web server for updates. This method requires you to download the Solstice upgrade file, place it on a local web server, and configure Pods to point to that location for updates via the Solstice Dashboard. This is only available for Enterprise Edition Pods version 3.5 or later and can only be configured using Dashboard version 3.5 or later.
  • Solstice Local Release (SLR) – This method should only be used when Pods can’t receive OTA updates due to not having access to the Mersive web server or a local web server for updates. This method uses a local file downloaded to the Solstice Dashboard machine for upgrades and is only available for Enterprise Edition Pods using the Dashboard.

How To